Privacy Policy

Last updated: 15 June 2026

Kemudahan Serbaneka ("we", "us") respects your privacy. This policy explains how we collect, use, and protect your personal data, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information we collect

• Contact & delivery details: name, phone number, email, shipping address.
• Order information: items purchased, order history, communications with us.
• Payment information: payments are processed securely by our payment provider, Chip. We do not store your full card or banking details on our systems.

2. How we use your information

• To process, fulfil, and deliver your orders.
• To provide customer support and respond to your enquiries.
• To send order updates and, with your consent, promotions.
• To meet legal, accounting, and regulatory requirements.

3. Sharing your information

We share your data only as needed to run our business:

• Courier partners (e.g. J&T Express, Pos Laju, City-Link) to deliver your order.
• Payment provider (Chip) to process payments securely.
• Service providers who help us operate (e.g. hosting), under confidentiality.

We do not sell your personal data to third parties.

4. Data security

We apply reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.

5. Data retention

We keep your personal data only as long as necessary to fulfil the purposes above, or as required by law.

6. Your rights

Under the PDPA, you may request to access, correct, or update your personal data, and you may withdraw consent for marketing communications at any time. To make a request, contact us using the details below.

7. Cookies

Our website may use basic cookies to improve your browsing experience. You can disable cookies in your browser settings.